Return Policy
Return Policy
At Gifted London Ltd, we want you to be completely satisfied with your purchase. If you're not happy, we accept returns on eligible physical items within 14 days of delivery.
Returns – Physical Items
To qualify for a return:
The item must be returned within 14 days of delivery.
It must be unused, in its original packaging, and in resalable condition.
You must provide proof of purchase (order number or receipt).
Non-Returnable Items
We do not accept returns or exchanges for:
Gift Cards (all sales are final)
Personalised or custom-made items
On Sale items (unless damaged)
Returns requested after 14 days
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
Contact us at info@giftedlondon.co.uk within 7 days of delivery.
Include your order number and a photo of the item.
If approved, we’ll send a replacement or issue a refund, including any applicable shipping costs.
If the item was received as a gift and is damaged or incorrect, a refund will be issued in the form of a Gifted London Ltd gift card.
How to Start a Return
Email us at info@giftedlondon.co.uk with your order number and reason for return.
Wait for return confirmation and shipping instructions.
Ship the item back to us at your expense (unless the item is damaged or incorrect).
Note: Returns sent without prior approval will not be accepted.
Refunds
Once we receive and inspect your return:
You’ll receive an email confirming the status of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days.
If the original order was marked as a gift, the refund will be issued as a Gifted London Ltd gift card.
If you have any questions, please contact us at info@giftedlondon.co.uk.
Thank you for shopping with Gifted London Ltd!